Troubleshooting Git errors

Below are a few error scenarios and their resolutions. You can check out the Backlog Git tutorial > Troubleshooting section to learn more about troubleshooting the Git error.

Scenario: Authentication failed

Error message

fatal: Authentication failed for'



Check if the user ID and password are correctly entered. The user ID and password is the same as your Backlog login email address and password. 

Tip: If you have set up two-factor authentication, you need to authenticate with a special password. To generate a special password, go to Personal Settings > Password


Scenario: RPC failed

Error message

error: RPC failed; curl 92 HTTP / 2 stream 0 was not closed 
cleanly: PROTOCOL_ERROR (err 1)



Please try the following methods. 

  • Upgrade your Git client. 
  • Run
    $ git config --global http.version HTTP / 1.1 to specify HTTP / 1.1
  • Push with SSH instead of HTTPS.
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