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JennyToh

I work as Customer Success and delighted to help users to have efficient adoption of Nulab services and achieve their desire outcome.😇

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  • Hi Peter,  Thanks for sharing further the issue with us. We have created a ticket for the issues, and our support team is investigating this issue further and will contact you directly via email as...

  • Official comment

    Hi Peter,  Yes, you can import them with "Bulk Issue registration via Google Sheets" function in Backlog. We have written up the complete guide on how you can register your bulk issue via Google Sh...

  • Official comment

    Hi Fabrice, Could you re-invite the user via link? This will ensure the user access the invitation via the link that you shared and register their account from there.     

  • Official comment

    Hi Samantha, thank you for your interest! Appreciate your time and shared with us about the metrics you want to achieve. We will keep in touch with you via email for further follow-up.  Thank you &...

  • Official comment

    Hey there, thank you for writing to us. There is no rule can be set to prevent members from the project executing "git push" and made the review as mandatory on Backlog git.    What I would suggest...

  • Official comment

    Hi CP,    Thank you for writing to us. We have checked this error occurred due to SSH public key is not registered, therefore, it caused the authentication has failed.    Please try to register you...

  • Official comment

    Hi Joeri,  Great to hear from you and sharing your experience here. If you are on our Premium Plan account, perhaps you can try to use "Custom Field" feature as sub-status to help you to keep track...

  • Hey Jeheon, thank you for your feedback. On Backlog, it works differently compared to your suggestion. We have notification function which you can tag the member you would like to notify about your...

  • Official comment

    Hi Michael & Jackson, great to hear from you guys! It really depends on the company operations how they define "task" or "request" on Backlog. But here are some of my thoughts.  If a team is reques...

  • Hello Fredrik! Thank you for sharing your thoughts with us. We create Nulab Apps as a Single Sign-on Account so that our members can use one account to access 3 products on Nulab. Therefore, the ad...