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JennyToh

I work as Customer Success and delighted to help users to have efficient adoption of Nulab services and achieve their desire outcome.😇

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  • File Attachment file sizes & limits

    The limits of files and file size to add to each File are as follows: Plan Number of files File size (per file)Add from browser File size (per file)Add from WebDAV Free Unlimited U...

  • Update and manage burndown chart settings

    Backlog’s burndown chart reflects the work progress for a milestone, including the milestone’s start and end dates, and the issues grouped in the milestone. The factors that affect the burndown cha...

  • Commenting

    The Comment function helps team members to collaborate with other team members by communicating, discussing, or updating their work status. It captures all the communication and updates of a task. ...

  • Issue description

    The issue description gives you details about the issue. It's important to write descriptions so that other users can understand and follow the content and workflow. For example, if an issue concer...

  • Notifying members

    Notification function helps you alert a member if you wish to bring to their attention about an update, task, or action. In addition, you will be notified automatically when a task is assigned to y...

  • System Requirements

    Here are the system requirements required for using Backlog:  Web browsers For Windows Backlog only supports Windows 8 and Windows 10. Microsoft Edge latest version Mozilla Firefox latest version ...

  • Domains or protocols used by Backlog

    For security reasons, you may want to limit the domains and protocols that your organization can access. Backlog uses the HTTPS protocol to communicate with the following domains backlog.com regis...

  • Troubleshooting Git errors

    Below are a few error scenarios and their resolutions. You can check out the Backlog Git tutorial > Troubleshooting section to learn more about troubleshooting the Git error. Scenario: Authenticati...

  • Customize issue status

    Task status helps you defines your current task progress in Backlog. For Starter plan and above user, you can add statuses within the project in addition to the existing 4 statuses: Open, In Progre...

  • Backlog Enterprise server migration process

    For Backlog Enterprise Professional Edition (self-hosted), you can follow the steps below to migrate your Backlog server.    Step 1: Check the system requirements  The database installed for the m...