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JennyToh

I work as Customer Success and delighted to help users to have efficient adoption of Nulab services and achieve their desire outcome.😇

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Activity overview

Latest activity by JennyToh
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    JennyToh created an article,

    Slack integration is not working for private channel or group direct message

    With the introduction of the Slack app toolkit, we have made the effort to update our classic Slack app version of Backlog to the new Slack app.  With this update, you may face an integration issue...

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    JennyToh created an article,

    New plan vs classic plan

    As of 8th of September 2017, we released the new Backlog domain - “backlog.com”. The domain release is applicable to Backlog’s Japan and Global website users, please refer to the details below:  Fo...

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    JennyToh created an article,

    Size limit for Git repository

    In Backlog, we do not set any size limits for the Git repository but if the repository size is large, users may face some challenges in using Git, such as issues when cloning the repository. Theref...

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    JennyToh created an article,

    File Attachment file sizes & limits

    The limits of files and file size to add to each File are as follows: Plan Number of files File size (per file)Add from browser File size (per file)Add from WebDAV Free Unlimited U...

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    JennyToh created an article,

    Webhook sender IP address

    Below are the Backlog global webhook sender IP addresses.  Webhook 54.64.128.240 54.178.233.194 13.112.1.142 13.112.147.36 54.238.175.47 54.168.25.33 52.192.156.153 54.178.230.204 52.197.88.78 13....

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    JennyToh created an article,

    Dark mode appearance

    Backlog supports light and dark mode appearance in web and mobile apps. By default, Backlog web appearance is in light mode and you can easily switch to dark mode in your personal settings page.   ...

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    JennyToh created an article,

    Login Error Page

    If you access a Backlog Space using an incorrect user account, it will redirect you to a login error page with the URL: “https://<spaceid>.backlog.com/userNotFound.    This happens when: You are n...

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    JennyToh created a post,

    Wiki Usage Examples

    Previously, we’ve shared the benefits of using Backlog Wiki. But is wiki only useful for the IT department? Certainly not. So today, we want to share more wiki use cases and how other departments o...

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    JennyToh commented,

    Hi Peter,  Thanks for sharing further the issue with us. We have created a ticket for the issues, and our support team is investigating this issue further and will contact you directly via email as...

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    JennyToh commented,

    Official comment

    Hi Peter,  Yes, you can import them with "Bulk Issue registration via Google Sheets" function in Backlog. We have written up the complete guide on how you can register your bulk issue via Google Sh...