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JennyToh

I work as Customer Success and delighted to help users to have efficient adoption of Nulab services and achieve their desire outcome.😇

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Activity overview

Latest activity by JennyToh
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    JennyToh created an article,

    Troubleshooting Git errors

    Below are a few error scenarios and their resolutions. You can check out the Backlog Git tutorial > Troubleshooting section to learn more about troubleshooting the Git error. Scenario: Authenticati...

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    JennyToh created an article,

    Backlog Enterprise server migration process

    For Backlog Enterprise Professional Edition (self-hosted), you can follow the steps below to migrate your Backlog server.    Step 1: Check the system requirements  The database installed for the m...

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    JennyToh created an article,

    Update and manage burndown chart settings

    Backlog’s burndown chart reflects the work progress for a milestone, including the milestone’s start and end dates, and the issues grouped in the milestone. The factors that affect the burndown cha...

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    JennyToh created an article,

    Burndown chart overview

    "Can all tasks or issues be completed by the due date?" The burndown charts in Backlog answers your question. It showcases your current milestones, and reflects your milestone progress.  By plottin...

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    JennyToh created an article,

    Enterprise trial and subscription

    In Backlog, besides offering cloud plans, we also offer a self-hosted Enterprise plan. To start your trial with Backlog Enterprise, please follow the procedure below to get started.    Getting star...

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    JennyToh created an article,

    Git size limit errors and resolutions

    Backlog has set Git repository size limits at 10 GB and Git file size limits at 100 MB. You can learn more about the size limits for Git in this help.  Error messages Git repository The following m...

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    JennyToh created an article,

    Slack integration is not working for private channel or group direct message

    With the introduction of the Slack app toolkit, we have made the effort to update our classic Slack app version of Backlog to the new Slack app.  With this update, you may face an integration issue...

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    JennyToh created an article,

    New plan vs classic plan

    As of 8th of September 2017, we released the new Backlog domain - “backlog.com”. The domain release is applicable to Backlog’s Japan and Global website users, please refer to the details below:  Fo...

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    JennyToh created an article,

    Git size limit

    If you are working with large files in your Git repository or the total size of your repository is large, you may face issues performing Git commands such as git cloning the repository or git pushi...

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    JennyToh created an article,

    File Attachment file sizes & limits

    The limits of files and file size to add to each File are as follows: Plan Number of files File size (per file)Add from browser File size (per file)Add from WebDAV Free Unlimited U...