How do you use Backlog? Share with us!

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8 comments

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    Solomio Sisante

    Hi,

    I'm just new to backlog and just evaluating it for our company's development purposes. I tried adding our existing Git Repo but I could not find any documentations on how to. Please help as I'm the one who's recommending this to our CEO.

    Thanks

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    Soo Hian

    Hi Solomio,

    Did you have trouble creating a Git remote repo on Backlog?

    You can refer to our guides:

    Create a remote repository in Backlog

    Push to remote repo

    If you experienced difficulty pushing to the Backlog repo, there may be various reasons:

    1. Perhaps your admin has enable 2FA in the Backlog space, you will need to generate a password for Git (https) and use that with your username/email login. Details on 2FA here.

     

    2. Or if you are not using HTTPS but SSH to connect to the Backlog repo. It could be the SSH connection settings: SSH connection settings

    I hope this helps you. Perhaps you can share more details about the problem you encountered.

    If you continue to have trouble, you can get support via the pop-up chat on Backlog.com or in your Backlog window.

     

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    ninz eclarin

    Hello Solomio,

    Do you have an existing initialized git repo and want to migrate to backlog?
    You can add a new remote to your exiting git repo like this. 

    git remote add <remote_name> <remote_url>

    Then you can basically push everything in your new remote_url after doing this. Hope this helps.

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    Pankaj Lunker

    Hi Soo 

    We are using this as a Help Desk ( ticketing/Task system) with our Customers. We create Customer users as "Guests" and Support Analysts as Members. It works very well but we do need the following features ASAP

     

    1. Internal Comments: Only visible to Members and Project Managers Not to Guests 

     2. Microsoft Teams Integrations: You have provided Slack integrations ( Slack has 12.5 million users compared to MS Team's 75 million worldwide).

     

    Above 2 issues are preventing us in rolling out Backlog to the new projects 

    Please help ASAP 

    -Pankaj Lunker

    plunker@ctrworld.com

     

     

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    Soo Hian

    Hi Pankaj,

    thank you for sharing more about your issue. 

    I've received your feedback/requests here - internal comments, Teams integration - and have forwarded it to our product team.

    There may be a workaround for now, as replied in the posts, hopefully it can help with what you're trying to achieve in Backlog.

     

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    Pankaj Lunker

    Hi Soo 

    Thanks for your quick response. I tried using a webhook with Microsoft's Incoming Webhook for Teams but it did not work. It connects successfully but does not update if Tasks are created or updated 

    https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook

    I still feel that you should reconsider your decision for not providing a standard MS Team integration considering the rise of Office 365 and MS teams growth in the last couple of years.

    Thanks

    Pankaj

     

     

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    Pankaj Lunker

    Hi Soo , 

    Above comment is based on an update from your support team that there is no plan to build MS Team integration in near future.

    --Pankaj

     

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    Soo Hian

    Hi Pankaj, 

    User feedback is definitely important to us for planning the future roadmap, so your views will be taken into consideration. 

    For the incoming webhook on Microsoft Teams, I don't have direct experience in doing that, but from what I encountered in connecting a Backlog webhook to Discord, it doesn't work as a direct integration/connection, it requires using Zapier to parse/format the message. So perhaps you can try this as a workaround?

    Here's the reference: Integrate Backlog with external services using webhook (and Zapier)

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