Reopened Status?

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Byunggul Choi

• September 11, 2018 07:06

Hi

Is there any way to add new STATUS named "Reopened" (Open, In Progress, Resolved, Closed, Reopened).

Of course it looks same with "Open" status but "Reopened" status is a special one which should be immediately fixed by engineer after QA failed.

And also, it can be strong identification of percentage of engineering mistake ratio. 

In previous company, we have handled many "reopened" tickets in bugzilla, but cannot handle that types in backlog.

Please consider it.

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• Official comment

  

  Soo Hian

  • September 11, 2019 03:03
  • Edited

  Hi everyone!

  Great news, Custom Status is now available in Backlog on all paid cloud accounts! 

   

  Learn more about this new update (and how to use it) in our Backlog blog: 🤗

  Design your workflow with new custom status feature

   

   

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  Soo Hian

  • September 18, 2018 09:10
  • Edited

  Hi Byunggul,

  thanks for your suggestion and explaining the use case to us.

  We'll inform the Backlog dev team, and they'll also see your suggestions here.

  Keep your valuable feedback coming! :)

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  Eldo John

  • November 21, 2018 13:29

  Can we also have "On Hold" status as well

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  Soo Hian

  • November 22, 2018 02:29

  Hi Eldo,

  "On Hold" status would be for issues/tasks that are put on hold, I suppose?

  Thanks for your suggestion. We'll inform the dev team too.

   

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  Eldo John

  • November 22, 2018 04:47

  You are right Soo Hian :)

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  Kayes Lim

  • December 12, 2018 08:44

  Hi,
  
  I wonder when the 2 statuses above will be added?
  I found it very useful coming from Redmine.

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  Soo Hian

  • December 12, 2018 17:55

  Hi Kayes, 

  thanks for getting behind this feature request.

  Unfortunately, we're unable to announce a definite timeline on this feature update, but we appreciate your feedback and will let our developers know. Thank you.

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  Mario Acevedo

  • June 19, 2019 00:02

  In this case, it would be better if you allow us to create our own workflow, so we can add new status and edit how to flow among them, and adding our own restrictions and constraints.

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  Soo Hian

  • June 19, 2019 07:27
  • Edited

  That's true, Mario. 

  The latest news is Customizable Statuses is planned for this year, as indicated in another similar thread. I should have indicated it here too.

  But do keep new suggestions and discussions coming in, we appreciate your feedback to improve Backlog 👍🙂

   

   

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