Canceling your plan

Only the Plan Administrator can perform the contract cancellation procedures.

 

Stop Subscription (Stop Recurring Payment) 

To cancel your recurring payments, please go to Organization Settings > Plans > at Current Plan section select Stop subscription. This will stop your monthly or yearly recurring payment. Your Space is still available until the end of the monthly (yearly) contract billing date. 

 

Closing your Space

If you would like to cancel your entire organization Space and not just your recurring payments, please click “Delete organization” (at the organization settings page) at the final day of your current contract.

Note: In the case of a paid contract, your Space will not be immediately deleted. The staff supervising your contract will give you more information based on your contractual coverage/ billing period.
 

You can also opt to back up your data for a small fee by contacting our customer support team via the inquiry form. 

 

Space Data Deletion

Data stored in Backlog will be deleted (removed) when you cease the use of the services. Deleted data cannot be recovered after we exercise this action. 

When the data will be deleted are as follows:

Free Plan Space

Space data will be deleted after 180 days from the date the user request for closing the space (delete organization).

Trial Space (Starter, Standard and Premium Plan)

Space data will be deleted after 180 days from the date the user request for closing the space (delete organization).

Note: After trial period end (after 30 days trial), Space data will not be deleted. To delete the Space data, please request to "Delete Organization" at Organization Settings.  

Paid Space (Starter, Standard and Premium Plan)

When contract renewal is ceased - request for closing the space or stop the subscription, after the current contract period ends, the space data will be deleted after 180 days.

 

If you cancel your plan by mistake, please contact us immediately through the contact form.

 

Related Article:

Deleting Nulab Account

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