Environment

Settings for Mac OS X

Settings for Windows 7

We have checked the compatibility  of the Web Folder and Finder on the following OS.

 

- Windows XP / Vista / 7

- Mac OS X (10.4 or newer)

- Ubuntu Linux (7.04 or newer)

 

With the WebDAV client, users might be able to use the File feature on other environments, but it's not yet officially supported by Backlog.

 

Folders and files cannot be opened with a double-click on Windows Vista, so users need to choose “Open” from the contextual menu. They also cannot access files from “Assign Network Drive”.

 

On Windows 7, folders and files can be accessed only by mapping the network drive and cannot be accessed from "Network place (network location)".

 

For more details about File settings, please check the following FAQs:

 

I’m having a problem accessing the shared folder (WebDAV) on Windows 7.

I cannot use share folders (WebDAV) on Windows Vista.

I cannot use share folders (WebDAV) on Windows XP (anymore).

 

Settings for Mac OS X

Please follow the steps below depending on your environment.

 

The file size becomes 0 bytes when a file is uploaded from a Mac by using Finder and connected with WebDAV. It seems to be a common problem for other applications and has been reported to Apple forum.

To avoid this problem, please use Cyberduck or other tools. We will keep researching the solution for this problem.

  1. Copy the URL in the lower-right part of the "File" page. 

 

  1. From "Go", click "Connect to Server".

 Setting_Mac_OSX1.png

 

  1. Paste the URL you've copied in the "Server Address" box.

 Setting_Mac_OSX2.png

 

  1. A dialog to verify the operation will open. Enter the Backlog user ID and password and click "Connect".

 Setting_Mac_OSX3.png

 

  1. The Finder window will open and the settings process is completed.

Setting_Mac_OSX4.png

Settings for Windows 7

Please follow the steps below depending on your environment.

 

  1. Copy the URL, located on the lower right of the "Files" page.

 

Setting Windows 7 01

 

  1. Right-click on "Network" from "Computer" and then select "Map network drive...".

 

Setting_WindowsXP1.png

 

  1. In the "Folder" field past the URL, Press the “Finish” button.

Setting_WindowsXP2.png

 

  1. Enter your Backlog user ID and password in the authentication dialog box and press "OK" button.

 

Setting_WindowsXP3.png

 

  1. The setting is complete when the shared folder is opened.

 

Setting_WindowsXP4.png

 

Note: If you have difficulties connecting to the WebDAV with Explorer, not just for Backlog, please see the inquiries below

For Windows 7 users: I’m having a problem accessing share folder (WebDAV).

 

From certain environments, there seems to be an issue accessing the share folder.

Please consider using the freeware like the one below that will allow you to use share folder (WebDAV) on Windows 7.

http://rei.to/carotdav_en.html

For Windows Vista users: I cannot use share folder (WebDAV) on Windows Vista.

You need to apply an updated file provided by Microsoft.

[ Microsoft Support: Description of the Software Update for Web Folders ]

http://support.microsoft.com/kb/KB907306/

If these answers don't work or fix your problem, please contact us.

For Windows XP users: I cannot use share folder (WebDAV) on Windows XP (anymore).

There is a solution posted on Microsoft Support Online. Please follow the resolution instructions on "Troubleshooting Web Folders"(Article ID: 287402).

Most of the time, resolution 2 or 6 solves the problem.