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Recovering deleted data
We do not provide a restoration service for deleted Project data.
When a Project is deleted, categories, issues and comments will be deleted altogether. Please be cautious when you delete Projects.
To avoid any data loss due to server or data area fault, we take the following preventive measures.
All data is backed up to different servers in real time.
Data areas are backed up daily and seven generations of backups are kept.
Shared files and Subversion
Data areas are backed up twice a day and seven generations of backups are kept.
Data areas are backed up daily, and seven generations of backups are kept.
Each backup is stored on different servers and different media.
We made sure that data recovery (restoration) can be done from these backups.
Data area backups are kept at a different data center from the one the service is running.
In case of any fault on behalf of the data area, we will restore the service with these backups.